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FAQ

FAQ

Frequently Asked Questions

Location    
Are there any grocery stores or shopping areas near your community?   Trader Joe's, Fresh Thyme, and Super Green Market. 
Are there any coffee shops or restaurants near your community?   Cafes include Madcap Coffee Company, Lantern Coffee Bar, and Stovetop Coffee Roasters. Local restaurants include Gaia House Cafe, The Electric Cheetah, and Little Africa Cuisine
What is the closest airport to your community?   Gerald R. Ford International Airport
Who are any major employers or businesses near your community?   Spectrum Health, Trinity Health Medical Group, Amway Corporation, Steelcase Inc, and many more! 
What is the closest major city?   Grand Rapids
     
Maintenance    
What will you do to prepare my apartment before I move in?   To prepare a home we deep clean, change the locks, paint, and shampoo or replace the carpet.
Do I have to be present for a service technician to perform work?   It is up to you! You can let us know your preference! 
Do you have on-site maintenance?   Yes
An item in my unit needs repair. How do I get help?   You can place a work order through your Rent Cafe account
How can I contact emergency maintenance?   Call the office number. 
What happens if I am locked out?   Call the front office to unlock your apartment home for a $50 fee if you are locked out during office hours. If you are locked out after hours, call a local 24-hour locksmith.
     
Amenities    
How big are the homes, and what type of floorplans does your community offer? We offer one, two, and three-bedroom apartments, ranging in sizes from 756-1,175 Sq.Ft.
Is parking available?   Yes
What amenities does the property offer?   We have not had a fire pit or grilling stations, and a new playground is coming soon.
During which time periods are the pools and decks available for use?   10 AM - 9 PM, Memorial Day - Labor Day!
Is there an on-site dog park?   Yes! 
Is your community pet friendly?   Yes, we love pets! The pet fees are a $300 one-time fee with a monthly $35 rent per pet.
Which appliances come standard?   Energy star appliances, microwave, dishwasher, fridge, in-unit washer, and dryer in all apartment homes. Please contact the office for more information. 
Do you offer furnished apartments?   No
Do you work with any furniture rental companies?   No
Are garages or covered parking available?   Yes! 
     
Admin    
How long does it take for an application to be approved?   72 Hours
What are my options for paying my rent?   WIPS or Rent Cafe 
Am I required to purchase renter's insurance?   Yes. We require proof of insurance coverage for your apartment home of a minimum of $100,000.
If my situation changes can I get out of my lease?   Yes, we require a 60-day notice and the buy-out fee to be paid